Project Tracker is an ERP created by Stream Data Systems which include the following features:

Service Monitoring

• Service outages
• Server downtime
• Inform support when services/servers are down

Case Tracking

• Manage customer issues
• Email notification of case updates
• Knowledge Base
• Track time spent on customer support (Timesheets)
• Customizable case hierarchies
• Customizable reporting across clients (Sales, Issues, Maintenance, etc)
• Work breakdown structure reporting
• Real-time reporting (See what cases have been updated recently)

CRM

• Contact management
• Mass Mailouts
• Monthly status reporting
• Performance reporting
• Policies
• Customer Contracts
• Dashboard for tracking SLA on issue resolution

Customization

• Case hierarchies
• Reporting across clients (Sales, Issues, Maintenance, etc)
• Personalization of the interface

Customer Access

• Service status
• Downtime reporting
• Cases
• Policies